Shipping Policy

Last updated: 26 August 2026

Thank you for choosing Noah's Little Box. We carefully prepare every order, including our personalised balloon gifts and gift boxes, to make sure it arrives looking beautiful and ready to gift.

Order Processing

All orders are handmade and prepared with care.

• Personalised balloon gifts and gift boxes: Please allow 3–5 working days for your order to be prepared before dispatch.
• Personalised orders may take longer during busy periods, holidays and peak seasons.
• Orders are processed on working days only, Monday to Friday, excluding UK bank holidays.
• The processing time does not include the delivery time.

If you require your order by a specific date, please contact us before placing your order to confirm whether we can meet your deadline.

Delivery

Once your order has been dispatched, you will receive delivery information where applicable.

Estimated delivery times are:

• Standard UK delivery: 2–3 working days after dispatch.
• Delivery times are estimates and are not guaranteed unless a guaranteed delivery service has been specifically purchased.

Please make sure your delivery address is correct when placing your order. We cannot be responsible for delays or additional costs caused by an incorrect or incomplete delivery address supplied by the customer.

Personalised Balloon Gifts

Our personalised balloon gifts require additional preparation time because each item is created specifically for you.

Please carefully check all personalisation details, including names, dates, messages and spelling, before completing your order.

Once an order has entered production, changes or cancellations may not be possible.

Gift Boxes

Gift boxes are carefully packed to help protect their contents during transit. While we take every reasonable precaution, we cannot guarantee that packaging will remain completely free from minor marks or movement during delivery.

If your gift box arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the item.

Delays

Although we work hard to ensure orders are dispatched on time, delivery delays can occasionally occur due to circumstances outside our control, including courier delays, adverse weather, seasonal demand, strikes or other unforeseen events.

We cannot guarantee delivery dates unless a guaranteed delivery service has been agreed in advance.

Damaged or Incorrect Orders

If your order arrives damaged, faulty or contains an incorrect item, please contact us as soon as possible with your order number and clear photographs of the issue.

We will review the issue and, where appropriate, arrange a replacement, repair or refund in accordance with your legal rights.

Personalised & Custom-Made Items

Because personalised balloon gifts and custom-made gift boxes are made specifically for each customer, they cannot normally be cancelled, returned or refunded simply because you have changed your mind or no longer require the item, subject to your statutory consumer rights.

Please ensure all personalisation details are correct before placing your order.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned to us because an incorrect address was provided, additional delivery charges may apply if the item needs to be sent again.

Contact Us

If you have any questions about delivery or need help with an existing order, please contact Noah's Little Box and include your order number so we can assist you as quickly as possible.

We appreciate your support and look forward to creating something special for you.